Cash Collection Associate

To support the execution of the accounts receivable collection process, the full-time Cash Collection Associate will manage delinquent customer accounts, negotiate payment arrangements, and maintain strong customer relationships while working remotely within the EST and CST time zones. Key Responsibilities Conduct daily outbound collection activities by contacting delinquent customers regarding past-due balances Negotiate and establish payment arrangements in accordance with company credit policies Investigate and follow up on customer disputes and payment issues impacting invoice settlement Required Qualifications High School Diploma or equivalent Minimum of one (1) year of Accounts Receivable or Collections experience Basic proficiency with Microsoft Office applications, including Excel and Word