IT & Software

Catalog Support Engineer,, Catalog Support and Programs

Amazon

London · Greater London · United Kingdom

Overview

In this role, you will support Amazon’s catalog quality by monitoring data flow, meeting ticket SLAs, and driving root-cause resolution. You’ll partner with technology and business teams to interpret data, drive workflow improvements, and deliver data-driven solutions that improve catalog quality globally. You’ll work with cross-functional stakeholders, uncover root causes, and build actionable insights from diverse data sources. This is a hands-on, ambiguous environment where ownership and proactive problem solving matter, and you’ll help shape scalable catalog processes.

Responsibilities
  • Monitor data flow and meet ticket SLAs; drive root-cause resolution defects
  • Provide critical product support and perform data research
  • Liaise with technology and internal teams to improve workflows and data quality
  • Develop solutions that drive ongoing catalog improvements
  • Create tools to accelerate issue resolution for users
  • Apply problem-solving and analytical skills to business problems and process improvements
  • Support worldwide Amazon business teams with cross-functional collaboration and data interpretation
Key requirements
  • 2+ years of software development or technical support experience
  • Experience scripting in modern programming languages
  • Experience troubleshooting and debugging technical systems
  • strong communication skills
  • ownership mindset
  • proactive problem solving
  • scripting in modern languages
  • troubleshooting and debugging technical systems
  • knowledge of web services and distributed systems

Reference: WJ-747_30394868

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