CCaaS Solutions Architect – AWS Connect (Remote UK)

Zendesk, Inc. is seeking a Solutions Architect to serve as the technical expert during pre-sales for CCaaS solutions built around AWS Connect and related services. You will design and scope customized Zendesk-based customer experience solutions and help win new professional services engagements.

The role requires deep CCaaS and AWS experience, with the ability to translate business needs into robust architectures. The position is fully remote in the United Kingdom and full-time.