IT & Software

CCaaS Transformation Architect for Amazon Connect & AI

Accenture

Ottawa · On · Canada

Accenture Song seeks a senior CCaaS transformation leader to align delivery with business goals, lead strategic initiatives, and communicate progress to stakeholders across Canada and beyond. You will architect CCaaS migrations (on-prem to Amazon Connect), design omnichannel experiences, and guide migration strategies with AWS-based solutions.

The role requires 7+ years in CCaaS, strong AWS/AI in CX, and excellent stakeholder communication in a global context.

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Reference: WJ-2742_273456

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