Change and Release Analyst

In this role you will execute day-to-day ITIL-based change and release activities to minimize disruption to IT services. You will support the Change Enablement Lead and team, coordinating change schedules and CAB activities while ensuring documentation quality. You’ll work closely with IT teams and the Release and Environments groups to deliver changes in a controlled, timely manner. This is a hands-on role within Boeing’s UK IT service management practice, offering opportunities to improve processes and influence release delivery at scale.

• Competitive salary and annual incentive plans
• Continuous learning
• Diverse and inclusive culture
• 23 days plus UK public holidays and Winter Break
• Pension Plan with 10% employer contribution
• Company paid BUPA Medical Plan

• Log, categorize and prioritize change requests per ITIL processes
• Assist in assessing changes by gathering information and coordinating with stakeholders
• Ensure change documentation is complete and compliant
• Coordinate change schedules and communicate details to stakeholders
• Maintain Forward Schedule of Change and manage potential clashes
• Prepare CAB materials and chair weekly CAB/Ad-Hoc Emergency Boards
• Track progress in ITSM tools and escalate issues to Lead Analyst
• Maintain records of changes, approvals and outcomes in ITSM system
• Support process monitoring and continuous improvement
• Respond to IT teams and business user queries about changes
• Identify and document risks/resistance and escalate as needed
• Collaborate with Release and Environments teams for coordinated delivery
• Adhere to change management policies and contribute to documentation updates
• Note:Employer will not sponsor visa status

• Experience or exposure to ITIL-based change management (advantageous)
• Strong attention to detail and organizational skills
• Good communication and interpersonal abilities

• communication
• interpersonal abilities
• team player
• customer-focused
• ITSM tools (e.g., ServiceNow)
• Microsoft Office applications