Change, Configuration & Release Analyst

In this role, you’ll join the IT Service Delivery team to manage the lifecycle of changes to internal and external IT systems, from planning to deployment. You will assess risks, coordinate across internal and external stakeholders, and promote best practices and continuous improvement. Based in Hartlepool on a hybrid basis, you’ll help ensure changes and releases are ready, safe, and aligned with ITIL-driven service delivery. You will work closely with cross‑functional teams to deliver reliable services that support colleagues and customers.

• Above-average pension scheme
• Private medical cover for employees
• 25 days paid holiday (option to buy/sell)
• 4x basic salary life assurance
• Group Pension Plan with employer contributions up to 8.5%
• Flexible benefits

• Review and validate Change requests and impact assessments
• Host and document Change-related calls
• Coordinate with internal teams and external departments
• Track and manage Changes through their lifecycle
• Conduct Release analysis to assess readiness, dependencies, and risk before deployment
• Provide guidance, training, and process improvements

• Strong stakeholder engagement and customer-facing experience
• Proficiency in Microsoft Excel (data analysis desirable)
• Eligible for UK Security Clearance and NPPV3

• Stakeholder engagement
• Communication and collaboration
• Problem solving and process improvement
• Microsoft Excel
• ITIL methodology and Service Delivery processes
• Release analysis and Change analysis