Change & Release Manager, AWS ProServe UKGI

In this role you lead the Change & Release Management function for HMRC DCE migrations into Run & Operate. You will govern changes and releases across the AWS-hosted estate, aligning with ITIL-based governance and CAB processes. You interface with HMRC’s governance and ensure risk-accurate, auditable production deployments. The role requires UK government security clearance and collaboration with cross-functional teams to enable smooth, controlled transitions. This is a strategic opportunity to shape enterprise cloud adoption and stability in a regulated public-sector context.

• Mentorship & Career Growth
• Work/Life Balance

• Own and continuously improve Change and Release Management processes aligned with governance and best practice
• Oversee end-to-end lifecycle of changes and releases: assessment, planning, approval, deployment, validation, closure
• Classify changes and enforce appropriate approval gates per HMRC taxonomy
• Govern ITSM processes using ITIL 4, focusing on release deployment and change evaluation
• Coordinate early life support and ensure readiness for live service introduction
• Ensure releases pass stage gates (Dev, Test, Pre-Prod, Prod) with evidence and sign-off
• Manage ELS periods with criteria for transition to BAU
• Coordinate platform upgrades and automate deployments (CI/CD) within governance guardrails
• Coordinate with suppliers and teams to minimize disruption and maintain service stability
• Chair CAB meetings, manage risk, impacts and schedules; maintain Forward Schedule of Change
• Ensure compliance with audit requirements and drive continuous improvement through reporting and PIRs

• Experience in Change and Release Management within large-scale IT transformation or cloud adoption
• Strong ITIL service management knowledge: Change Enablement, Release Management, Deployment Management
• Experience governing changes in AWS/public cloud with cloud-native deployment patterns
• Ability to chair CAB meetings and manage complex release schedules across multiple teams
• Experience in a prime contractor or managed service provider model, preferably in UK public sector
• Strong risk assessment skills and governance controls
• Experience with stage-gated release processes and evidence packs for audit
• Familiarity with CI/CD, infrastructure as code, and DevOps in a governed environment
• Experience with ServiceNow or equivalent ITSM tooling (preferred)
• Knowledge of HMRC or UK government programmes (preferred)

• effective communicator with senior leaders
• stakeholder management and collaboration
• analytical and detail-oriented
• ITIL v4 or higher
• Change Enablement, Release Management, Deployment Management
• CI/CD pipelines, infrastructure as code (IaC), DevOps practices