IT & Software

Change & Release Manager - SC cleared

Investigo

Milton Keynes · Buckinghamshire · United Kingdom

Overview

As Change & Release Manager, you will coordinate releases across interdependent services, manage risks to delivery, and advise stakeholders to maintain service quality. You will lead small teams and Trusted Advisors across internal and external partners, driving process adherence and continuous improvement. The role combines governance, capacity planning, and on-call support to ensure timely, compliant service delivery in a government environment. This position offers a chance to shape release practices and strengthen risk-aware delivery. You will work with cross-functional teams to balance customer expectations with organizational standards, delivering measurable improvements.

Responsibilities
  • Forecast and prioritise work with resource planning
  • Plan and organise release activities and interdependencies
  • Identify and mitigate delivery risks to customers
  • Maintain stakeholder relationships and provide advisory input
  • Oversee team performance, 1:1s, and development initiatives
  • Provide regular management information and service improvement plans
  • Drive continual process improvements and maturity assessments
  • On-call support up to 7 days per month when required
  • Support audits, process design, and alignment with ISO9001/ISO20000/ISO27001
  • Ensure compliance with policies and highlight gaps via risk register
  • Advocate for process training for new starters
  • Manage the change enablement team performance
Key requirements
  • Level 3 or Level 4 qualifications (preferred in STEM subjects)
  • ITIL Foundation
  • ITIL Managing Professional (service transition/release)
  • Knowledge of Service Management Tooling
  • Knowledge of ServiceNow
  • Experience in release/change management in government environments
  • Strong analytical and data presentation skills
  • Excellent verbal and written communication skills
  • Ability to build relationships and manage customer expectations
  • Understanding of ISO9001, ISO20000, ISO27001
  • analytical thinking
  • customer-focused
  • effective communicator
  • ITIL Foundation and Managing Professional certifications
  • ServiceNow
  • ISO9001/ISO20000/ISO27001 awareness

Reference: WJ-747_30160720

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