Chief AI Engineer

As Chief AI Engineer you will steer Conversational AI initiatives, shaping scalable architectures and setting the technical direction across multiple products. You’ll lead a high-performing team, collaborate with senior stakeholders, and advance responsible AI within a regulated environment. This role offers the chance to push state-of-the-art AI in customer experiences at scale, contributing to Lloyds Group’s mission to transform financial services for good. You will drive innovation while ensuring reliability and explainability across platforms.

• Pension contribution up to 15%
• Annual performance-related bonus
• Share schemes including free shares
• Flexible benefits (discounts, lifestyle options)
• 30 days’ holiday plus bank holidays
• Wellbeing initiatives and parental leave policies

• Design and deliver scalable, reusable AI architectures for high-volume customer engagement
• Define technical direction across multiple products in line with platform strategy and enterprise architecture
• Act as the leading technical authority on complex AI engineering challenges and influence multi-team implementations
• Translate strategic priorities into an ambitious Conversational AI roadmap
• Coach and develop a high-performing AI engineering team across engineering, data science, and architecture
• Develop reusable AI capabilities and platforms for cross-group adoption to accelerate innovation
• Lead applied research, prototyping, and evaluation of new AI technologies to stay at the frontier of Conversational AI

• Recognised expertise in GenAI and Agentic AI with productionAI delivery experience
• Strong NLP experience including generative AI, chatbots, language models, transformers, vector stores, and search algorithms
• Experience building full conversational AI architecture end-to-end (front end to back end integrations)
• Understanding and applying ethical AI standards
• Ability to communicate complex concepts to senior leaders and partner teams
• Experience in regulated environments with focus on reliability, security, safety, and explainability risk management
• Line management experience coaching technical staff
• Relentless passion for learning AI and applying at scale

• Effective communication with senior stakeholders
• Leadership and people development
• Collaborative cross-functional working
• GenAI
• Agentic AI
• NLP technologies (generative AI, chatbots, language models)