CIBC Banking Centre Client Associate

Support clients onsite at CIBC in Alberton using financial services knowledge and digital banking expertise. This regular, 20-hour role serves clients at a Banking Centre.

As a Client Engagement Associate on the Personal and Business Banking Team, you will support everyday banking needs. You will answer questions, assist with transactions, explain banking products, and connect clients with suitable CIBC specialists. The position focuses on meaningful interactions, client issue resolution, and digital literacy.

Key Responsibilities:

• Answer client questions and assist with everyday banking transactions
• Explain financial products and support basic banking product sales
• Introduce clients to CIBC mobile banking applications
• Identify specialist referrals supporting clients’ financial goals
• Resolve client issues through listening and accountability

Requirements:

• Client-first approach with empathy and purposeful engagement
• Goal-oriented mindset focused on accomplishing objectives
• Strong interpersonal communication and relationship-building abilities
• Digital savvy approach to evolving technologies and tools
• Flexibility for evenings, weekends, and multiple Banking Centres

Bring client service, transaction support, financial products knowledge, and digital literacy to CIBC’s Alberton Banking Centre.