IT & Software

CI/CD & Release Automation Lead

Willis Towers Watson

Reigate · Surrey · United Kingdom

Overview

In this role you will lead the evolution of our release management practice for a SaaS-oriented delivery model. You’ll collaborate with product, engineering and security to plan, govern and automate releases that align with governance and security requirements. You’ll drive CI/CD adoption, implement automated release workflows, and promote progressive delivery and feature flag strategies. Your work will improve delivery speed, reliability, and collaboration across cross‑functional teams. This is a chance to shape modern release processes in a growth‑oriented organization.

Responsibilities
  • Establish and manage modern release practices with quality gates, automated checks and release readiness criteria
  • Coordinate release governance, risk, dependencies and decisions across multiple product teams
  • Drive CI/CD adoption and release orchestration across teams
  • Embed release processes into delivery workflows (pipelines, GitOps, environment promotion) and reduce manual activities
  • Promote progressive delivery techniques (feature flags, canary, blue/green) where applicable
  • Collaborate with platform, engineering and governance to standardise release patterns across SaaS products
  • Define and track DORA-style metrics and drive data‑led continuous improvement
  • Coach teams on DevOps practices and automation to shift to flow-based delivery
  • Act as liaison between engineering, architecture and governance to ensure integrated release planning
Key requirements
  • 3+ years of release management experience in a SaaS organisation with frequent updates to customers
  • Strong experience in Agile, SDLC and DevOps practices
  • Experience with modern release tooling (ServiceNow, BMC)
  • Stakeholder management across internal customers and cross-functional teams
  • Contributions to wider organisational practice improvement and evolution
  • Knowledge of CI/CD pipelines (Azure DevOps, GitHub Actions) and release automation
  • Experience implementing pipeline-based release controls, automated testing, and deployment strategies
  • Understanding of infrastructure as code (OpenTofu) and environment management
  • Experience with cloud-native SaaS architectures (preferably Azure)
  • Familiarity with observability and release health metrics
  • Hands-on ability to diagnose and improve delivery pipelines
  • Understanding of GitOps, trunk-based development and progressive delivery
  • Experience reducing delivery friction through automation
  • stakeholder management
  • collaboration
  • data-driven mindset
  • CI/CD
  • Release automation
  • GitOps

Reference: WJ-747_30219779

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