Cisco Unified Communications Engineer

In this role you will design, deploy and support Cisco Telephony, UC and videoconferencing in a secure, high-profile environment. You’ll work with cross-functional teams to deliver projects, resolve complex incidents, and drive continual service improvement. The position offers long-term contract work onsite in Stevenage, contributing to mission-critical communications systems. You will be able to shape technical strategy and documentation while operating in a demanding security-focused context.

• Deliver and support Cisco Telephony and videoconferencing projects
• Provide specialist L1/L2 support on complex incidents
• Lead major incident resolution including RCA and action planning
• Support problem management and continual service improvement
• Troubleshoot Cisco UC, voice and video environments
• Produce and maintain HLD/LLD and technical documentation
• Perform hardware and configuration testing
• Provide knowledge transfer to engineers and technical teams
• Collaborate with technical leads, SDMs and customer stakeholders

• 5+ years of Cisco experience
• Cisco CUCM v12.5
• Cisco Unity Connection
• Cisco Jabber
• Cisco IP Phones
• Cisco Meeting Server (CMS)
• Cisco videoconferencing endpoints
• Cisco TMS
• SIP / H.323
• VMware v7/v8
• Experience with Kurmi, Telisca, Prognosis, PeterConnects, real-time monitoring tools
• WAN/LAN networking or network security advantageous
• Active UK SC clearance is essential
• Sole UK national only
• No more than 28 days outside the UK in the last 5 years
• MOD SC clearance preferred
• 100% onsite in Stevenage
• PAYE via Umbrella company

• excellent communication
• customer-service mindset
• teamwork
• Cisco CUCM
• Cisco Unity Connection
• Cisco Jabber