Claims Litigation Support Specialist

Description

We are seeking an experienced specialist to support our injury and litigation claims operations. This role plays a key part in claim intake support, document interpretation, classification, and workflow coordination within the casualty claims environment. The ideal candidate has prior claims processing experience, demonstrates strong reading comprehension and analytical ability, and can independently determine appropriate next steps based on claim-related documentation and requests. This role requires a high level of accuracy, judgment, and adaptability in a fast-paced environment with evolving priorities and multiple claim system inputs.
Key Responsibilities:
Review, interpret, and process incoming claim-related documents and attorney/legal correspondence related to bodily injury claims, determining appropriate categorization and claim handling actions
Accurately index, route, assign, and attach documents within the claims management system to ensure complete and accurate claim files
Assign bodily injury claims to appropriate casualty adjusters based on guidelines, complexity, and workload distribution
Identify and escalate time-sensitive or high-impact legal and claim documents (e.g., letters of representation, demands, lawsuits, filings)
Draft emails, letters, and routine to semi-complex written communications on behalf of adjusters and claims personnel, including correspondence to attorneys, claimants, and internal stakeholders
Support workflow management to ensure timely claim progression and adherence to internal service standards and SLAs
Create, run, and interpret operational and claims-related reports to support workload management and tracking
Communicate with internal teams (adjusters, litigation, and support units) to clarify document intent, resolve discrepancies, and support claim handling activities
Provide cross-functional support to other auto claims units based on business needs and workload demands
Maintain strict confidentiality and comply with all regulatory, legal, and company guidelines
Requirements
2+ years of experience in casualty claims processing, bodily injury, or litigation support
Prior experience handling attorney correspondence, legal documents, or working in a claims/legal environment
Experience drafting professional written correspondence to attorneys or legal representatives
Strong understanding of claims workflows and legal documentation (e.g., demands, complaints, liens, LORs)
High attention to detail with strong organizational skills
Ability to prioritize and manage high-volume workloads with accuracy
Demonstrated ability to learn quickly and operate independently after onboarding
Proficiency in claims management systems and standard office software
Preferred Qualifications:
Experience supporting litigated claims or working closely with injury adjusters
Familiarity with multi-state claim handling requirements
Exposure to compliance or regulatory standards within insurance claims
Benefits

AFIC offers a competitive salary and a comprehensive benefits package to support you
Competitive Salary:

Rewarding your expertise and experience
Financial Security:

401K with up to a 6% company match
Health & Wellness:

Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
Growth/Stability:

Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
Work-Life Balance:

Monday-Friday, 8 am-5 pm CST
Holidays:

At Least 6 Paid Holidays
Paid Time Off (PTO):

PTO that can be used for vacation, personal, or sick time
Personal Days:

Separate personal days for sickness, family needs, appointments or personal matters
Employee Recognition:

We celebrate work milestones to show appreciation for your contributions
Professional Growth:

Paid training, state licensing reimbursement, and opportunities for advancement
Positive Culture:

Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more