Client-Facing IT Service Delivery Lead (M365 & Azure)

Nigel Frank International is seeking an IT Service Delivery Manager for a Microsoft-focused consultancy. You will sit between the client and the service desk, ensuring clear communication, strong relationships with senior stakeholders and consistent service delivery across Microsoft 365 and Azure.

You will lead service reviews, produce dashboards, and translate technical issues into business updates. The role blends customer-facing responsibilities with technical credibility, requiring ITIL