Client Operations Specialist

Coordinating between operations and clients, the full-time remote Client Operations Specialist will manage client tasks, obtain necessary documentation, and facilitate relationships to enhance claims resolution. Key responsibilities Resolve client inquiries via phone and email within 24 hours, utilizing internal tools effectively Participate in monthly or quarterly client calls to strengthen rapport and streamline processes Navigate healthcare software systems to complete tasks such as account reconciliation and documentation management Required qualifications 3-5 years of client-facing experience, including interactions via email, meetings, and phone calls 3-5 years of experience in client systems Directly related complex claims experience Exceptional follow-through abilities and detail-oriented mindset Ability to build relationships effectively with all levels of staff