Client Payroll Team Lead (Managed Services, Education)

As Client Payroll Team Lead, you will steer a payroll bureau team delivering accurate, compliant services to a broad client base. You’ll drive service quality, coach staff, and maintain strong client relationships to support retention. You’ll oversee payroll processing accuracy, timeliness and adherence to SLAs and KPIs, while staying current with payroll legislation. This role blends leadership with hands-on payroll expertise to shape service delivery in a fast-paced environment. Join a growing, people-first organization powering critical UK payroll across thousands of users.

• flexible and remote working options
• career progression and development
• great Place to Work certification
• collaborative, people-first environment
• well-being and inclusion
• opportunities to impact UK payroll services

• Lead, coach and develop a team of payroll professionals to maximise performance
• Ensure all payrolls are processed accurately, on time, and in line with SLAs and KPIs
• Act as the primary escalation point for payroll queries and client issues
• Manage team performance, productivity and development plans
• Build strong, trusted relationships with clients, ensuring high satisfaction and retention
• Maintain up to date knowledge of payroll legislation and ensure team compliance
• Support continuous improvement of payroll processes and service delivery

• 5+ years’ payroll experience, including end to end payroll processing
• Strong knowledge of PAYE, pensions and payroll legislation
• Experience leading or mentoring a team
• Strong customer focus with excellent communication skills
• Highly organised with strong attention to detail
• Comfortable working in a fast-paced, deadline driven environment

• customer focus
• excellent communication
• highly organized
• PAYE knowledge
• pensions knowledge
• payroll legislation knowledge