Client Pensions Team Lead (Education, Managed Services)
Iris Software
Overview
In this role you will lead a Pension Administration team delivering LGPS services within IRIS Managed Services. You will align team performance with client expectations, support new client implementations, and drive continuous improvement. You’ll partner with the Client Pension Manager to ensure accurate processing, adherence to pension legislation, and high-quality service. This is an opportunity to shape service delivery at scale while developing your leadership career in a supportive, growth-focused culture.
Pay / Benefits- remote work
- career development
- inclusive culture
- growth opportunities
- well-being emphasis
- Lead, coach and develop a team of pension administration professionals
- Manage departmental KPIs, productivity metrics and SLAs
- Schedule and allocate workloads for efficient service delivery
- Monitor quality standards and drive process improvements
- Act as first point of escalation for client concerns
- Produce management reporting and performance insights
- Support recruitment, onboarding and development of new team members
- Ensure accurate and timely pension administration processing
- Maintain understanding of pension legislation and industry developments
- Support LGPS end-of-year activities and client service meetings
- 3-5 years' pension administration experience, ideally in an education environment
- Strong knowledge of pension legislation; LGPS knowledge advantageous
- Experience leading, coaching or mentoring colleagues
- Excellent communication and stakeholder management skills
- High accuracy and attention to detail
- Strong organisational and planning capability
- Proficient in Excel, Word and Outlook
- Proactive and solutions-focused problem solving
- excellent communication
- stakeholder management
- proactive problem solving
- Excel
- Word
- Outlook
Reference: WJ-747_30999952