Client Services Lead — Data, Automation & SLAs

Epassi is seeking a Client Services Team Leader to manage a high-performing team in a hybrid setup from Haywards Heath. You will own client services processes, drive automation to reduce manual work, and ensure data is handled securely and in compliance with GDPR.

The role reports to the Director of Professional Services and focuses on delivering excellent client service across Europe. You will line manage, recruit, onboard and develop team members, monitor SLAs, and partner with Delivery,