Client Support Engineer - JML

Client Support Engineer

We are looking for a Client Support Engineer to join our growing team of like-minded tech people. This role will be joining our device build and Joiners, Movers and Leavers team.

Responsibilities

• Configure various devices (e.g., laptops, desktops, tablets) according to customer specifications.
• Maintain regular communication with clients, providing updates on project progress, addressing concerns, and ensuring customer satisfaction.
• Manage the shipping process, ensuring timely delivery of devices to clients.
• Offer support after project completion (hypercare) to ensure a smooth user experience and address any immediate issues until handover to the service desk.
• Assist in the setup and configuration of new starter accounts with the JML team.
• Collaborate with colleagues, suppliers, and customers to resolve technical problems in a timely and professional manner.
• Training and mentoring less experienced team members

Requirements

• Strong communication, and relationship-building skills
• Experience in fast-paced laptop and desktop build and deployment, preferably in corporate environments.
• Proficiency with the Microsoft Stack, including Microsoft 365.
• Expertise in Windows Desktop and Application Support.
• Experience with Apple devices and MAC operating systems will be advantageous
• In-depth knowledge of Windows Desktop and Application Support.
• Understanding of Microsoft Auto-Pilot, Intune and Entra.
• Understanding of Microsoft SCCM
• Working knowledge of Active Directory and AD-Sync
• Comp TIA, Relevant Apprenticeship or higher education
• An understanding of an MSP's business, clients and the market it works in
• Excellent conversational fluency in English is required to clearly explain complex technical issues

Benefits

• Base salary of £25,000.00 per annum depending on skills and knowledge
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off (Obviously!)
• £2000 Referral Scheme Bonus – if you know other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband (Necessity)
• Life insurance
• Private Health Insurance with Vitality Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

Culture and Development

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

Hybrid Working Policy

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Inclusivity and Accessibility

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.