Clin Tech Specialist- Serology/Immunology Lab

Department/Unit: Serology/Immunology. Work Shift: Day (United States of America). Salary Range: $77,075.00 - $119,466.00. The Clinical Technical Specialist is a technologist (clinical laboratory/cytology/histology) and performs procedures/tests that aid in the detection and diagnosis of disease and/or monitor progress of defined illnesses or treatments initiated by a physician. This position requires independent judgment and responsibility with minimal supervision.

Responsibilities

• Perform testing and report results on laboratory specimens.
• Accurately document daily work activities.
• Thoroughly, accurately and legibly document test results and quality control.
• Demonstrate and use the applicable computer systems.
• Use effective written and verbal communication skills to cooperatively work with customers and employees.
• Listen well, take direction and engage in interactive dialogues with others.
• Serve as a technical advisor for co-workers, students and other healthcare providers.
• Effectively communicate both orally and in writing with customers, nursing staff, physicians and other hospital employees.
• All telephone and personal inquiries are conducted with courtesy, respect and confidentiality.
• Seek input and engage in interactive dialogue with co‑workers to facilitate problem solving.
• Interpret laboratory information for healthcare providers.
• Assist clinicians in evaluating unexpectedly abnormal test results.
• Offer advice to clinicians on possible causes of preanalytical variation in test results and on ways to minimize variation in patient testing.
• Assist clinicians in appropriate test selection for particular diagnostic dilemmas.
• Consult on the selection of appropriate lab tests for the diagnosis and management of disease.
• Communicate status of projects and prospectively identify potential resource or material limitations.
• List and document all development activities including failed efforts.
• Develop and maintain an effective and productive work culture.
• Be customer focused and work to establish directions and plans for providing products and services based on what customers want.
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Compute dilutions and perform statistical analysis, prepare graphical displays and perform calculations to prepare solutions and/or media.
• Assess and effectively demonstrate competencies and accomplishments.
• Maintain current knowledge of regulatory influences specific to the work environment and how the various regulatory agencies interact.
• Understand the current requirements for Good Laboratory Practice (cGLP).
• Develop knowledge base in current and emerging scientific disciplines and technologies.
• Proactively educate by participating/attending clinical conferences and laboratory educational in‑services for relevant specialties.
• Integrate concepts from various laboratory areas to advance one’s area of expertise.
• Identify situations where delegation is appropriate, communicate expectations clearly, and follow‑up to ensure effective completion.
• Manage time by getting control of time‑wasters and completing work on time.
• Serve as a positive role‑model for other staff by being punctual (including breaks), maintaining personal hygiene, wearing appropriate attire, limiting personal phone calls and contributing to the departmental "team" through cooperation and conflict avoidance.
• Possess knowledge of all policies (both hospital and departmental), protocols, and procedures and instrumentation for which he/she has been trained.
• Accept constructive criticism in a professional manner, incorporating changes where necessary.
• Deploy and manage new testing modalities.
• Validate reference intervals and demonstrate clinical efficacy of testing through clinical and statistical based endpoints.
• Perform special maintenance procedures and complex troubleshooting of equipment.
• Specify and implement a control system to ensure high quality results.
• Determine benefits of standardizing technology in an integrated model.
• Conduct a workflow analysis of operations to improve processes and implement solutions.
• Integrate customer needs, intended use claims and regulatory requirements in development and design goals for new projects.
• Develop understanding of processes and regulatory/quality requirements for development of assays, instruments and tools used in laboratory medicine.
• Understand and implement quality tools and systems.
• Actively participate in the laboratory quality management program.
• Use competitive comparisons and benchmarking.
• Ensure compliance with regulatory and voluntary standards of performance.
• Actively participate in regulatory and accreditation surveys.
• Monitor satisfaction of internal and external customers and react effectively to this feedback.
• Have appropriate knowledge of feedback systems (reports, surveys, and complaints) for lab performance to monitor services.
• Develop and maintain computer skills needed for electronic communication and use of the intranet and internet to search for information.
• Understand and utilize statistical software to effectively manage and evaluate technical data.
• Generate information and summary reports using statistical and decision‑making tools.
• Specify and utilize computerized tools for the selection and interpretation of laboratory testing.
• Maintain LIS and procedures to ensure clinicians receive laboratory data in a timely and useful manner.
• Design and implement reports that present patient data in a clinically useful format.
• Analyze information from multiple sources to identify problems, collect data, establish facts, and draw valid conclusions to convert it to actionable knowledge.
• Effect conflict resolution to benefit both the patient and the healthcare team.
• Make responsible decisions.
• Identify situations where delegation is appropriate, communicate expectations clearly and follow up to ensure effective completion.
• Serve as a resource in resolution of intra/inter departmental healthcare issues.
• Weekday, weekend and holiday on‑call required.

Qualifications

• Bachelor's Degree in medical technology, chemical, physical, or biological science – required.
• Master's Degree in medical technology, chemical, physical, or biological science – preferred.
• Candidate with a BS must have at least six years of pertinent clinical laboratory experience as a qualified Clinical Laboratory Technologist, Cytotechnologist or Histotechnologist – required.
• Candidate with an appropriate master’s degree must have at least four years of pertinent laboratory experience with at least two years within the designated laboratory specialty in qualified Clinical Laboratory Technologist, Cytotechnologist or Histotechnologist – required.
• Extensive management experience – required.
• Effectively and cooperatively communicate both orally and in writing with customers, nursing staff, physicians and other hospital employees.
• All telephone and personal inquiries are conducted with courtesy, respect and confidentiality.
• Seek input and engage in interactive dialogue with co‑workers to facilitate problem solving.
• Interpret laboratory information for healthcare providers.
• Assist clinicians in evaluating unexpectedly abnormal test results.
• Offer advice to clinicians on possible causes of preanalytical variation in test results and on ways to minimize variation in patient testing.
• Assist clinicians in appropriate test selection for particular diagnostic dilemmas.
• Consult on the selection of appropriate lab tests for the diagnosis and management of disease.
• Develop and maintain an effective and productive work culture.
• Conduct special maintenance, quality control and troubleshooting of equipment.
• Show proficiency with statistical software and clinical data analysis.
• Maintain up‑to‑date knowledge of regulatory influences and Good Laboratory Practice (cGLP).

Physical Demands

• Standing, constantly walking, constantly sitting, rarely lifting, frequently carrying, frequently pushing, occasionally pulling, occasionally climbing, occasionally balancing, occasionally stooping, frequently kneeling, frequently crouching, frequently crawling, occasionally reaching, frequently handling, frequently grasping, frequently feeling, constantly talking, constantly hearing, constantly repetitive motions, constantly eye/hand/foot coordination, constantly working conditions.
• Extreme cold; rarely extreme heat; rarely humidity; rarely wet; rarely noise.
• Constantly hazards; frequently temperature change; rarely atmospheric conditions; rarely vibration.

Albany Medical Center is an equal opportunity employer.