Clinical Applications Specialist ( PACS / RIS / VNA )

Overview

In this role you help optimize Agfa solutions across hospitals in Europe North by analyzing clinical workflows, configuring products, delivering training, and supporting go-lives. You will work with cross-site teams to align solution options with contracts and user needs, while ensuring high-quality, timely implementations. You’ll also handle troubleshooting, service management, and sales-related activities, contributing to standardisation and process improvement. This position offers field-based collaboration across multiple countries with a focus on impactful digital imaging workflows.

Responsibilities

• Conduct clinical and interface workflow analyses with Agfa colleagues
• Design and discuss workflows in line with contract specs and user requirements
• Configure and customise products and manage customer expectations
• Develop training and implementation concepts; deliver training on/off site
• Provide go-live support on-site for new/upgraded solutions
• Manage project budgets and document according to guidelines
• Ensure timely, high-quality implementation following best practices
• Fault evaluation with remote/on-site visits; take site responsibility as directed
• Engage in sales-related activities such as tenders, demonstrations, conferences
• Adhere to ITIL framework and stay updated on Agfa Healthcare solutions

• Broad technological expertise in PACS/RIS radiology workflow
• Excellent knowledge of hospital/clinical workflow
• Thorough understanding of radiology clinical applications
• Working knowledge of DICOM and HL7 standards
• Strong ability to develop and deliver end-user training (classroom, on-site, virtual)
• Excellent planning, self-discipline, and ability to work with limited supervision
• Strong teamwork and communication skills
• Excellent training and presentation abilities
• Strong analytical, problem-solving, and organisational skills
• Superior customer advocacy/satisfaction skills
• Excellent oral and written communication skills
• Prior experience with AGFA PACS/RIS
• Experience as PACS/RIS System Administrator
• Experience as a technical/applications trainer
• Strong travel flexibility and overtime readiness

• communication
• teamwork
• presentation
• PACS/RIS radiology workflow
• DICOM
• HL7