Cloud CCaaS Engineer - AWS & Google Cloud

Accenture is seeking a hands-on CCaaS Engineer with deep experience in Amazon Connect and Google CCAI to design and deliver scalable contact center solutions for Canadian clients. You will translate complex requirements into robust cloud-native implementations across AWS and Google Cloud, working with architects, developers, and business stakeholders.

You will build CCaaS features, migrate legacy platforms, develop CI/CD pipelines, and integrate with CRM/WFM systems, ensuring reliability,