Cloud Service Manager - ITIL CSI Lead (Corsham)

IO Associates is seeking an experienced Cloud Service Manager to join a Defence programme in Corsham. The role focuses on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working with suppliers, operations and customers.

You will own and improve ITIL service management processes across Incident, Change, Problem and Service Request, drive CSI, support multi-supplier environments and ensure strong governance and