Cloud Support Analyst

• Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst IIl will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues
• The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes
• They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues
• Experience with process methodologies
• Solid understanding of business concepts and issues
• Ability to collaborate within a team and cross-functional team environment
• Ability to manage assigned engagement
• Professional presence with the ability to quickly establish personal credibility and demonstrate expertise
• Ability to work in office setting
• Fast paced environment with tight deadlines
• Support offshore hours / multiple time zone

Benefits

• Flexible work arrangements - includes opportunities for hybrid work, flexible hours, flexible locations, and various types of paid leave
• Meaningful recognition - we truly value our team members’ contributions and ensure that their achievements are properly recognized and rewarded through areas such as incentive opportunities
• Ownership - we offer a stock option plan that is exclusively for employees who share our sense of purpose and create value that keeps us on our A-game

Experience in databases and able to leverage your strong SQL skills as part of your investigation techniques for issue resolution and fixesExperience supporting enterprise systems, preferably cloud based systems in Azure, AWS, GCP, etcKnowledge in Java or any other programming languagesCertification(s) in Cloud TechnologiesExperience in automation of repeatable processesPost-secondary education in information management, computer science, or related field of studyExperience in Linux scripting/commands and SFTP process