Cloud Support Engineer

Overview

Cloud Support Engineer position for a client based in Shropshire. This hybrid role offers two days in the office and three from home.

Responsibilities

• Own and resolve infrastructure helpdesk tickets
• Build and maintain cloud environments with Terraform and Ansible
• Troubleshoot Azure and AWS (VMs, VPNs, firewalls, DNS, Backup Vaults)
• Support software releases with the DevOps team
• Automate deployments and improve processes
• Ensure compliance with security standards (ISO27001, PCI-DSS)
• Document fixes and share knowledge

Required Skills and Experience

• Hands-on experience with Azure and AWS
• Strong Terraform and Ansible skills
• Knowledge of cloud networking, Windows, and Active Directory
• Ability to explain complex issues simply
• Experience with ticketing systems (e.g. Jira) and support workflows
• Awareness of cloud security best practices
• Bonus: SQL Server, SMTP, IIS, CI/CD pipelines, and an interest in AI

What’s on offer

• Wellbeing days, enhanced pension, and volunteering opportunities
• Salary sacrifice schemes (EVs, cycle-to-work)
• Employee Assistance Programme and annual health check
• Flexible benefits, retail discounts, and bonus scheme
• Regular socials, learning forums, and conferences (UK & abroad)
• A welcoming office with free breakfast, fruit, drinks, and snacks

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Software Development and IT Services and IT Consulting

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Shropshire, England, United Kingdom