Cloud Support Engineer - AI-Driven, Remote-First Ownership

Jobgether SRL in Canada seeks a Technical Support Engineer to own customer-reported incidents from initial investigation through resolution, guiding customers on product capabilities, configuration, and best practices. This remote-first role blends Linux administration, networking, databases, APIs, and cloud technologies in a fast-paced cloud-commerce platform environment.

You will work with developers, product teams, and account managers to diagnose complex issues, document findings, and create