Cloud Support Engineer: Vault & Platform Reliability

Thought Machine is seeking a Cloud Support Engineer to own and elevate global support for our cloud-native Vault deployments and hosted SaaS product. You will partner with Engineering and Product to drive improvements, tooling and processes, while handling the most complex incidents with technical depth.

In this highly visible role, you’ll shape the support model across regions, mentor teams, and deliver scalable solutions that enhance platform reliability and client outcomes in a fast-growing