CMDB Configuration Manager

As CMDB Configuration Manager at Computershare, you will own and mature the enterprise CMDB, delivering trusted data to support operational excellence, risk management, and strategic decision-making. You will engage with senior stakeholders across Change, Incident, Problem, Asset, Risk, Security, Architecture, and Service Management to drive governance and improvements. This role combines strategic thinking with hands-on delivery to build a lasting CMDB capability and ServiceNow best practices. You will influence how services are managed and valued while shaping service intelligence across the organization.

• Flexible work options
• Health and wellbeing rewards
• Employee share purchase plan with company contribution
• Recognition awards
• Team get-togethers
• Career growth opportunities

• Develop and execute the enterprise Configuration Management strategy, roadmap, and governance framework
• Act as the CMDB, CSDM, and Service Mapping SME to drive best practice adoption and continual improvement
• Lead CMDB governance and compliance activities, including policy development, data ownership, lifecycle management, audit readiness, and reporting
• Own the management and enhancement of Service Mapping and service models, ensuring accurate service hierarchies and data quality
• Drive data quality initiatives with CI management, discovery, reconciliation, and integration
• Build stakeholder relationships across Technology Services, Security, Risk, Architecture, Asset Management, and IT Service Management to champion CMDB adoption
• Support technology projects, transformation programs, and vendor engagements with effective configuration management practices

• Strong CMDB capabilities development experience
• Understanding of Configuration Management principles, CSDM, Service Mapping, and ITSM processes
• Experience in establishing governance frameworks and driving continual improvement
• Extensive ServiceNow CMDB, Discovery, Service Mapping, and CSDM experience
• Proven ability to influence stakeholders and communicate at multiple levels
• Commitment to delivering customer outcomes and service excellence

• Excellent written and verbal communication
• Influencing and stakeholder management
• Relationship building across teams and levels
• IT infrastructure knowledge (networks, servers, cloud)
• DevOps practices and automation tools
• ITIL-aligned Change, Incident, Problem, and Configuration Management