Collections Agent

Contacting members regarding outstanding balances, the full-time Collections Agent will manage account resolutions, equipment returns, and documentation while working remotely. Key Responsibilities Resolve past-due accounts by contacting members with 61+ day outstanding balances and following established workflows Coordinate equipment returns by explaining requirements and assisting members through the return process Accurately document all member interactions, including call outcomes and account statuses, to ensure clear communication within the team Required Qualifications Previous experience in collections, customer service, healthcare, billing, or a similar role preferred Comfortable making a high volume of outbound calls Able to handle difficult conversations professionally and empathetically Strong attention to detail and documentation skills Proficient in managing multiple systems and following through on tasks