Collections Associate

New Collections Associate Role Open! - 3 month contract

Agilus by Synergie is recruiting for a Collections Associate in the Manufacturing Industry in Woodbridge, Ontario.

Are you a customer-focused Collections professional who enjoys problem-solving, building relationships, and helping customers find payment solutions? We're seeking a Collections Associate to join a collaborative and supportive team for a 3-month contract opportunity.

This is an excellent opportunity for someone with collections or accounts receivable experience who thrives in a fast-paced environment and enjoys working directly with customers and internal stakeholders to resolve payment and account issues.

Total rewards:

$30.00 hourly

• Opportunity to join an established and supportive collections team
• Hands-on training and mentorship from experienced leadership
• Gain exposure to a large, high-volume customer portfolio
• Develop negotiation and dispute resolution skills
• Work closely with Sales, Credit, and Accounts Receivable teams
• Collaborative and respectful workplace culture
• Potential contract extension based on business needs

A typical day:

• Contact customers regarding overdue balances through phone and email
• Investigate reasons for non-payment and negotiate payment solutions
• Maintain accurate records of collection activities and customer communications
• Review customer accounts and monitor aging reports
• Resolve invoice discrepancies and payment-related issues
• Follow up on disputes to ensure timely resolution
• Process and post customer payments, including credit card transactions
• Manage a large portfolio of customer accounts while maintaining service standards

Successful candidates will have:

• Minimum 2 years of collections or accounts receivable experience
• Strong verbal and written communication skills
• Professional and customer-focused approach
• Ability to negotiate payment arrangements effectively
• Experience managing customer accounts and outstanding balances
• Basic Microsoft Excel skills
• Strong organizational and documentation abilities
• Reliable, punctual, and able to work independently

This posting is for an active opening.