Collections Manager

AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.

AFM is looking for a highly motivated and detail-oriented Collection Manager to join our team. The ideal candidate will be responsible for managing a team of agents, ensuring both internal and client work standards are met, facilitating ongoing development, and exceeding assigned revenue targets.

Location

• 100% Remote

Skills

• Strong written, verbal, listening and communications skills
• Problem solving and negotiation skills
• General computer skills with the ability to type
• Thrives working in a fast-paced environment
• Ability to foster a balanced environment of motivation and accountability

Key Responsibilities

• Ensure both internal and client work standards are met
• Monitor agent work efforts throughout the day; proactively address & resolve deficiencies
• Interpret KPI’s and provide ongoing training and development
• Audit account-level activity and provide constructive feedback and instruction
• Evaluate calls to ensure compliance and negotiation effectiveness
• Meet and exceed monthly recovery goals

Qualifications

• Experience leading a third-party collection team of 10-20 agents
• Proven track record of exceeding revenue goals in a third-party collection environment
• Ability to interpret and leverage performance reports and KPI data

Benefits

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Flexible paid time off and holidays
• Life insurance
• AD&D insurance
• 401K