Collections Specialist

We are seeking a Debt Collection Specialist to join our client's Finance team on a 6-month contract with potential for extension or to transition to a permanent position. This role is responsible for managing accounts receivable, reducing credit risk, collecting outstanding payments, and maintaining positive client relationships.

Key Responsibilities

• Monitor accounts receivable aging and follow up on overdue accounts.


• Contact clients via phone, email, and written communication to collect outstanding payments.


• Resolve payment disputes and negotiate payment plans when needed.


• Maintain accurate collection records and provide updates on outstanding balances and credit risk.


• Reconcile customer accounts and resolve discrepancies.


• Partner with Sales, Operations, and Finance to resolve complex payment issues.


• Ensure compliance with internal credit and collection policies.

Qualifications

• 3+ years of collections or accounts receivable experience.


• Bilingual in English and French.


• Strong knowledge of AR processes, collections, and cash flow metrics (e.g., DSO).


• Excellent communication, negotiation, and problem-solving skills.


• Proficiency with accounting systems and Microsoft Excel.


• Self-motivated with strong attention to detail and the ability to work independently.