Collections Specialist

MCI is a fast-growing tech-enabled business services company in the USA, offering CX, BPO, and XaaS across industries. This role as a Collections Representative involves working with customers to resolve past-due accounts using ethical recovery strategies, negotiation, and a customer-focused approach.

Training is provided on programs, systems, and processes. You will make outbound and inbound calls, discuss payment options, negotiate arrangements with empathy, and maintain professional