Commercial Services Specialist

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Service Specialist at Opensity Solutions is responsible for delivering high-quality on-site administrative and operational support services within a client office environment. This role plays a key part in ensuring smooth day-to-day office operations by providing services across mail handling, copy/print production, reception, hospitality, facilities support, and general office coordination. The Service Specialist serves as a front-line representative of Opensity Solutions, ensuring exceptional customer service, operational efficiency, and a professional workplace experience for clients and visitors.
Maintain organization and proper storage of mailroom materials and supplies.
Ensure quality control, accuracy, and timely completion of all production tasks.
Maintain and operate copy/print equipment and report any technical issues or supply needs.
Reception & Client Interaction:
Answer incoming phone calls and route inquiries to appropriate individuals or departments.
Provide exceptional customer service while representing the client and Opensity Solutions in a professional manner.
Assist with general front desk operations and visitor management as required.
Coordinate setup, maintenance, and readiness of conference rooms, meeting spaces, kitchens, and common areas.
Ensure all hospitality spaces are clean, organized, and fully stocked with necessary supplies.
Manage inventory of kitchen and office supplies and place orders as needed.
Support catering setup, meeting preparation, and general hospitality requests.
Facilities & Office Support:
Assist with basic facilities support tasks including office moves, hanging signage or artwork, and maintaining office organization.
Monitor and report maintenance issues or equipment concerns to appropriate stakeholders.
Maintain cleanliness and functionality of shared office spaces, including copy rooms and supply areas.
Support general workplace upkeep to ensure a professional and well-maintained environment.
Strong customer service skills with a professional, client-focused attitude.
Basic proficiency with office equipment and Microsoft Office applications preferred.
Reliable, flexible, and team-oriented with a strong work ethic.
Ability to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday.
Experience: 1+ year of experience in customer service, administrative support, hospitality, facilities, or office services preferred. The Compensation range for this role is 17.00 to 20.00 USD per hour. Medical insurance
Dental insurance
401(k) retirement plan
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.