Complaints Team Leader — Data‑Driven & Hybrid Role

Lendable is seeking a dynamic Complaints Team Leader to manage and develop a high‑performing Complaints Officers team. You’ll drive complex investigations, champion data‑driven improvements, and ensure FCA and DISP adherence while shaping customer outcomes with empathy and clarity.

Lead, coach and collaborate with Operations and Product to translate feedback into meaningful changes, with a culture of innovation and accountability across the complaints function.