Compliance Document Specialist

Dealership:L0397 Driveway Home Office
com | Document Compliance Specialist

com is where car buying and selling meets convenience - with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! Were the digital retail arm of Lithia & Driveway (LAD) and were on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. The

Specialist, Document Compliance

is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, and preparing all deal related paperwork.
This position will be the primary point of contact for our Driveway customers as it relates to the deal paperwork and processes. Schedule:

2 days (8:00-5:00pm) 2 days (9:30-6:00pm) 1 day (10:30-7:00pm) - rotational Saturday
Target Hiring Range: $20.00–$23.00
Clearly communicates paperwork and processes to customer, including any follow up questions
Transact paperwork with customers using digital tools where possible, and wet ink when necessary
Process all paperwork and ensure it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements.
Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business office
Work with Business Offices to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)
Positive customer service attitude
The full compensation range for this position is $16.82-$31.25/hr, reflecting the earning potential and growth opportunities available within the role. Final pay decisions are made through the interview process and in accordance with applicable pay equity and transparency laws.
Medical, Dental and Vision Plans
~ Paid Holidays
~ Short and Long-Term Disability
~ Paid Life Insurance
~401(k) Retirement Plan
~ Employee Stock Purchase Plan
~ Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.High School graduate or equivalent, 18 years or older required. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.