Connect Platform Engineer – CCaaS, AI & Automation

Ocado Group in Hatfield is seeking an experienced Amazon Customer Connect & Service Platform Specialist to join our Service Assurance team. This is a hands-on technical role responsible for the administration, configuration, support and continual improvement of our Amazon Customer Connect Agentic AI solution, operational service portals and supporting service management tooling.

You’ll work with stakeholders across Service Assurance, Engineering, Product teams and third-party suppliers to