Consultant, Client Success

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Location:London,UK
Function:ClientSuccess
Level: Consultant
Reports to:Director, ClientSuccess

Role Overview

The ClientSuccess Consultant is a B2B client-facing individual contributor who ensures customers realise maximum value from the Pismo SaaS platform for, amongst other things,card payments,andcore banking.This role drives product adoption, enhances customerengagementandmaintainshigh satisfaction levels.
Acting as a trusted advisor, the consultant communicates the value of Pismo products,leveragingtechnicalexpertise, operational insight, businessstrategyand executive engagement. The consultantregularly meetswith customers to address business and tactical challenges, define success metricsand provide proactive, data-driven advice to optimise platform usage. The ideal candidate is proactive andanticipatesissues through data analysis.

Key Responsibilities

Client Engagement & Relationship Management:

• Serve as the primary point of contact forpost-implementationclients.
• Build andmaintainstrong relationships with client stakeholders, translating their businessobjectivesinto actionable success plans.
• Establish and nurture relationships at the C-level within enterprise organisations.

Technical & Operational Excellence:

• Provideexpert guidance on platform features, card paymentprocessingand core banking operations.
• Conduct regular check-ins, trainingsessionsandbusiness reviews both in-person and remotelyto ensure customers are fully equipped to maximise platform value.
• Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptly.

Customer Success Delivery:

• Develop a deep understanding of each customer’s business and industry to deliver tailored solutions and advice.
• Conduct regular operational and executive reviews to ensure customersleveragethe full capabilities of Pismo offerings.
• Act as a customer advocate within the company,representingclient feedback and needs.
• Monitor customer health metrics and usage data to proactivelyidentifyrisks and opportunities.
• Develop and execute strategies to drive user adoption,satisfactionand retention.

Process Improvement & Best Practices:

• Document and share best practices and success stories with clients and internal teams.
• Influence and implement new internal processes to improve overall experience and organisational efficiency.

Qualifications

Required Attributes:

• 7 years’ experience in customer success,consultingor technical account management.
• Strong technical understanding of payment card processing, major networks (Visa, Mastercard), and core banking systems.
• Experience in projectmanagement, solutiondeploymentand client training.Able to manage multiple projects and client priorities at once and independently.
• Experience inrepresenting complextechnical and/or business solutions to influence audiences across the levels of an organisationand in business language tailored to a client.
• Experience in building client relationships and creating trust-based relationships.
• Excellent stakeholder managementand problem-solving skills.
• Detail-oriented with strong written and verbal communication skills.
• Structured and analyticalthinking that enables thedevelopment ofstrategiesfrom dataand drivesresults.
• Innovative, AI-firstand receptive to change.
• Bachelor’s degree inBusiness, Computer Scienceorarelated field.

Preferred Attributes:

• Experience in the UK/EU financial services market ideally withina Fintech, card payments, corebankingor hyper-growth B2B environment.
• Familiarity with SaaS platform delivery, customeronboardingand regulatory requirements.
• Technicalexpertise(development, infrastructure, architectural design) and cloud knowledge (AWS, Azure, Google Cloud).

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.