Consumer Lending Account Representative

Help customers navigate consumer lending as an easyfinancial Financial Service Representative focused on empathy, applications, and accurate account support.

At goeasy, this customer-facing role connects Canadians with financial products when traditional banks may not meet their needs. You will secure required application information, understand customer circumstances, and provide compassionate guidance. The position also involves collections, cross-sales, and phone-based customer interaction.

Key Responsibilities:

• Welcome and engage customers across multiple communication channels
• Understand customer situations and financial needs
• Secure complete information for customer applications
• Support customer financial goals through credit-building education
• Manage overdue accounts and related collections activities

Requirements:

• Customer-facing experience with telephone interaction comfort
• Compassionate communication and strong attention to detail
• Objection handling and negotiation skills
• People-oriented, results-oriented approach to sales
• Successful criminal, employment, and credit background checks

Apply your customer care, application accuracy, and account management strengths as a Financial Service Representative at easyfinancial.