Consumer Loan Specialist

Assisting with consumer loan inquiries and modifications, the full-time Bilingual Consumer Loan Specialist will provide quality service to members and support teams while working remotely, focusing on resolving loan issues and enhancing financial relationships. Key responsibilities Provide timely and accurate assistance to members regarding loan products and services through inbound and outbound communication Perform loan corrections, adjustments, and payoff requests, ensuring compliance with regulations and internal guidelines Educate callers on loan processes and maintain detailed knowledge of consumer loan products and services Required qualifications Minimum of one year of customer service or contact center experience High school diploma or equivalent required Proficiency in Microsoft Office applications and relevant internal systems Ability to communicate effectively in both English and Spanish Experience in banking or financial services preferred