Contact Center Engineer / Analyst – Amazon Connect- Only W2

Work Authorization: GC, GC EAD / H4 EAD / L2S / J2 EAD / TN / E3, USC (Any Visa Except H1B and OPT)

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Below is the Job Summary

Job Role/Title: - Contact Center Engineer / Analyst – Amazon Connect

Contract- 24Months

Location: Orange, Connecticut (Primarily Onsite)

Job Description:

We are seeking an experienced Contact Center Engineer/Analyst with expertise in Amazon Connect, CCaaS, and AWS integrations to support contact center transformation and ongoing operations.

Key Responsibilities:

• Configure, maintain, and enhance Amazon Connect.
• Troubleshoot contact center issues and provide production support.
• Gather and document business and technical requirements.
• Support AWS and enterprise application integrations.
• Coordinate testing, deployment, and platform enhancements.
• Monitor platform performance and recommend improvements.
• Collaborate with business and IT teams to ensure service quality. xhqgsiq

Required Skills:

• Amazon Connect / CCaaS
• Contact Center Operations and Support
• AWS and Integration Experience

Preferred Skills:

• Utilities Industry Experience
• Salesforce
• Conversational AI / IVR

Education: Bachelor's degree in computer science, Engineering, Information Systems, or a related field.