Contact Centre Planner: Data-Driven Scheduling (Hybrid)

Merlin Entertainments is looking for a Contact Centre Operational Planner to enhance operational efficiency within our contact centres across the UK. You will leverage analytics to build efficient schedules, optimise staffing levels, and ensure effective resource planning.

The role requires strong analytical skills, experience in resource forecasting, and a creative approach to problem-solving. Employees enjoy benefits such as a Merlin Magic Pass, exclusive discounts, and ongoing training opportunities, making this a rewarding career choice.