Content Operations Architect

British Airways Holidays Ltd, part of IAG Loyalty, is seeking a Content Operations Manager in the Holidays division, based at our Crawley office. You will shape content delivery across digital channels, build scalable processes and establish an operational framework to enable Content to act as a strategic partner.

You will collaborate with Product, Engineering, Marketing and Commercial teams to optimise CMS/DAM, drive automation and AI-assisted workflows, and use data to improve delivery,