Contract Systems Engineer - Work from home - REF 969

EXPERIENCE REQUIRED

Essential

• Track record delivering IT Infrastructure projects across a range of technologies
• Working as a team and mentoring of junior support staff
• Supplier Management skills.
• Communication skills, experience at a senior level.
• Ability to operate independently and take accountability for the delivery of major initiatives.
• Design and planning of disaster recovery, systems capacity, performance and availability and security for both internal and external systems and networks.

Desirable

• 3 yrs + relevant Business Experience
• Broad understanding of project methodologies and when they are appropriate
• Good working knowledge of Telephony, IP PBXs and Dialler systems in a call centre environment.

TECHNICAL EXPERIENCE

The following is a list of technical skill sets and experience that would be beneficial.

Operating Software

• Windows Server 2012/2016/2019 Administration
• Security, IIS, DHCP, DNS, DHCP, Clustering, server hardening
• Active Directory including Azure AD
• Roaming profiles, group policies, replication, remote software distribution, sites and services configuration
• Remote Desktop Services
• Understanding of Windows 2012 RDS application management and deployment.
• Exchange Online
• Installation, replication, capacity and performance tuning, message tracking, archiving
• Vmware and SAN Technologies
• Virtualisation and network storage infrastructure. Configuration/maintenance of Vmware ESX 5.x.
• Windows 10 Administration
• Installation, configuration, tuning

Hardware

• HP
• Rack mounted servers, RAID array configuration, rack switching, processor and memory upgrading, KVM switching, LTO4 tape autoloaders/drives
• Cisco
• Cisco 3750 and 3560 switches, ASA 5540 firewalls

Networking

• IP
• IP, ADSL and MPLS networks, Cisco VPN configuration, firewalls, routing, VLAN configuration, Cat 5 patching, capacity planning, teaming and route aggregation

Telephony

• Avaya Communication Manager and Avaya Dialler
• Support, deployment of handsets and headsets, configuration (e.g. user management, extension allocation, Vector, VDN assignment), capacity planning, IVM, RTA, Upgrades and patching
• Verint Voice Recording
• Management, retrieval, archiving, capacity and performance monitoring
• IVR
• Experience with inbound and outbound IVR integration would be useful
• Fibre
• First line support, fault monitoring, LAN extension, PRI, SIP

Security

• A understanding of security technologies with a view to utilizing those technologies to support regulatory compliance i.e. PCI/ISO.
• Websense, Mimecast, Pen Testing, Sophos.

KEY RESPONSIBILITIES

Reporting to the IT Manger (Technical Delivery) your responsibilities will include:-

• Capacity planning
• Preventative maintenance
• Resolve 3rd line support issues for key business systems
• Proactively manage the IT infrastructure to ensure maximum system uptime
• Develop and maintain IT procedural/process documentation in line with PCI DSS and ITIL requirements
• Maintain a viable IT Business continuity and disaster recovery infrastructure as per business requirements
• Mentor junior support staff and assist where necessary
• Assist in system capacity planning
• Constantly review the current IT infrastructure and propose
• Installation, configuration and maintenance of key IT systems including Microsoft servers, switches, SANS, Vmware, telephony systems and firewalls
• Build and maintain a secure network

SKILLS AND COMPETENCIES

• Commercial Focus
• Customer Focus
• Communication
• Responsiveness to change
• Driving Results
• Self Confidence
• Planning & Organising