Corporate Applications Intern

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

We are looking for a Corporate Applications Intern to join the Corporate Applications team and support critical initiatives around tool standardization and systems integration. This internship will provide hands-on experience with Jira Cloud, Planview, Salesforce and ServiceNow, offering you an opportunity to work on automation, integration, and process optimization in a collaborative, agile environment. This role is ideal for someone interested in IT systems, agile methodologies, and operational efficiency.

What You Will Do:

• Facilitate daily syncs and weekly team meetings, including taking live notes, capturing action items, and gathering updates for project tracking.
• Proactively reach out to stakeholders to collect information for shared resources such as the Common Corp Apps list.
• Create, update and organize Jira tickets based on meeting discussions and team input.
• Track deadlines and priorities across work items to support timely delivery and project success.
• Develop and maintain Confluence documentation, including guides on how to set up new Jira projects.
• Configure and standardize Jira Cloud usage across teams for consistent tracking, reporting, and workflow management.
• Document best practices for issue types, workflows, and board configurations to streamline adoption.
• Support the integration of Jira Cloud with Planview, AgilePlace, and ServiceNow for enhanced cross-functional visibility and collaboration.
• Collaborate with cross-functional teams (IT, Project Management, Agile Coaches) for smooth onboarding, user training, enabling feedback loops,and optimizing tool usage.
• Develop, maintain, and document automated workflows to improve efficiency and support user adoption through training sessions and clear guides
• Participate in testing integrations and configurations, identifying and resolving inconsistencies or bugs.
• Monitor integrated tools to ensure reliability and proactively flag potential issues.
• Contribute to agile ceremonies to support backlog refinement, sprint planning, and retrospectives.

What You Bring:

You are studying Business Administration, Computer Science, or a related area of study

A familiarity and understanding of product delivery (how the backend of a product is built and works),

Basic familiarity with project management tools with a strong interest to learn new IT software (Jira, Planview, and ServiceNow)

Proficiency in the Microsoft Office Suite (Excel and PowerPoint preferred for data analysis and process documentation) Comfort with navigating and understanding software configurations and cloud-based systems.

You are a proactive problem-solver with a track record of driving continuous improvement, using a creative and process-oriented approach to find pragmatic solutions

You consider yourself a a self-starter who is passionate about excellence, about making an impact, and the opportunity to learn and grow with our team and the company

You are able to work independently, work with ambiguity, to deliver outcomes.

Driven to continuously improve, anticipating and responding to team needs, while thriving in a transforming environment and embracing opportunities for growth and implementation

Keen understanding that success lies in the details, leveraging critical thinking and precision in handling data, configuring tools, and documenting processes to ensure accuracy and prevent errors.

Strong written and verbal skills for effectively communicating with cross-functional teams, ensuring clarity in instructions and feedback.

Although not required, you have some familiarity or previous experience with the following:

• Experience with Jira, Planview or ServiceNow
• Basic Knowledge of cloud-based tools (Confluence, SharePoint, or another documentation tool)
• Familiarity with scripting languages (e.g., Python or JavaScript) or automation tools (like Power Automate)
• Basic knowledge of agile frameworks(Scrum or Kanban) or interest in working in Agile
• Any experience with data integration concepts, API usage, or data flow between systems
• Familiarity with basic project management concepts or tools
• Any data integration or workflow automation tools (Zapier, Power A