IT & Software

Corporate IT Lead

FlexTrade

London · Greater London · United Kingdom

Overview

In this role you lead Corporate IT services to enable FlexTrade’s global operations, driving secure, cutting-edge technology delivery and process improvements. You mentor a team of support engineers, manage end-to-end ITIL processes, and partner with InfoSec to maintain stable, secure services. You’ll influence incident and change management, vendor relationships, and budget planning, contributing to a high-performing, global IT organization. This is a hands-on leadership role in a fast-paced financial technology environment.

Responsibilities
  • Support Windows, Mac, Android, iOS, and Linux environments
  • Lead/mentor a team of support engineers and manage day-to-day BAU
  • Develop a culture of root-cause analysis and process-based operations
  • Own knowledge management, runbooks, and troubleshooting guides
  • Establish KPIs/SLAs and report on operational efficiency
  • Manage Major Incident, Incident, Problem and Change processes end-to-end (RCA, CAB)
  • Manage IT projects including upgrades, tooling rollouts, and patching
  • Oversee vendor and third-party support relationships
  • Budget planning and spend tracking for end-user and service operations
  • Partner with InfoSec and application teams to maintain secure services
  • Communicate system issues, outages and business risks with mitigations
  • Research and evaluate appropriate technical tools to meet client needs
  • Ensure compliance with policies and regulations to ensure sound operations
Key requirements
  • Degree in Engineering or Computer Science, or equivalent experience
  • Global team management experience
  • Solid experience in Desktop Support or System Engineering
  • ITIL Intermediate Certification
  • Strong ITIL and Process Design experience
  • Experience with M365 (including Teams Telephony), ServiceNow, Jira, Confluence
  • Administering Windows, Enterprise Server and Linux
  • Strong customer service orientation
  • Excellent analytical and problem-solving skills
  • Strong project management experience
  • Experience with on-premise and remote desktop/app support
  • customer service orientation
  • strong communication (written and oral)
  • analytical thinking
  • M365 including Teams Telephony
  • ServiceNow
  • Jira

Reference: WJ-747_30168625

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