Credit and Collections Coordinator - Bilingual (2026-9634)

At Johnston Equipment, we believe attitude is everything. Join a collaborative and dynamic team where your experience in credit and collections directly contributes to maximizing cash flow and minimizing risk - all while delivering exceptional customer service.

Why Join Us?

• Over 65 years of industry leadership in material handling
• Competitive compensation and benefits
• Emphasis on work/life balance
• Professional development opportunities in a critical industry

About The Role

As the Credit and Collections Coordinator, you'll leverage your interpersonal and analytical skills to support timely collections, accurate account management, and positive customer relationships. You'll act as a key liaison between our internal teams and customers, ensuring prompt resolutions to inquiries and disputes.

Key Responsibilities

• Perform daily collection calls within assigned accounts
• Review delinquent accounts and initiate follow-up actions
• Investigate and resolve invoicing issues and misapplied payments
• Monitor accounts for late or missed payments and elevate risks as needed
• Reconcile and update customer accounts
• Collaborate with A/R team and management to streamline processes and improve cash receipts
• Ensure weekly and monthly collection targets are met
• Document all collection activities and customer communications in detail
• Respond promptly to customer inquiries and coordinate dispute resolution

Your Impact

By ensuring payments are collected promptly and professionally, you directly contribute to operational efficiency, cash flow health, and customer satisfaction.

What You Bring

• Detail-oriented approach with strong prioritization and organizational skills
• Excellent communication and problem-solving abilities
• Strong customer service mindset and ability to work in a fast-paced environment
• Experience with credit/collections, account reconciliation, and billing systems

If you're looking to grow in a supportive, innovative, and forward-moving organization, we'd love to hear from you.

Additional Qualifications

Education

• Certificates & Designations, High School is required

Skills

• Accounting
• Collections
• Computer Skills
• Committed to Customers, Develops and Maintains Relationships
• Demonstrates Functional Expertise, Strong Problem Solving
• Language, Bilingual English and French (Verbal and Written)