Credit Union Member Services Representative

Serve State Employees' Credit Union members through account maintenance, transactions, and clear product explanations in branch, phone, and digital channels.

This Member Services Representative position requires knowledge of branch operations and SECU products and services. You will open accounts, answer questions, process transactions, and support member requests. The work includes cash management, account troubleshooting, and referrals based on member needs.

Key Responsibilities:

• Open and maintain all account types following MIP procedures
• Process wires, tax-advantaged accounts, bonds, and currency requests
• Process transactions and balance cash drawers accurately
• Greet members across in-person, phone, and digital channels
• Troubleshoot account, card, online access, and dispute issues

Requirements:

• High school diploma or GED equivalent
• Excellent verbal and written communication skills
• Problem-solving ability, judgment, dependability, and self-motivation
• Minimum two years of SECU or directly related experience preferred
• Complete the Core Module Program within twelve months

Bring member service, branch operations, account expertise, and sound judgment to State Employees' Credit Union.