Critical Infrastructure Technical Consultant (Canada)

Cisco Canada CX team seeks a skilled technical support engineer to provide 2nd and 3rd tier assistance for CNIs and government environments from Ottawa. You will collaborate with engineering and service teams to resolve network issues, escalate outages, and ensure service continuity.

You will build lab environments, troubleshoot complex cases, and translate technical challenges into actionable feedback for product improvements, including automation and AI-driven tooling initiatives to improve