CRM Administrator – Salesforce

In this role you will be the technical Salesforce specialist within UAL’s Digital & Technology Group, supporting the CRM landscape and driving a data-driven, connected ecosystem. You will handle day-to-day CRM maintenance, upgrades, and user training, while collaborating across teams to move student inquiries into Salesforce and improve staff and student experiences. The role offers a chance to shape CRM processes and contribute to transformation across the university. You will work with cross-functional partners to deliver measurable value.

• competitive salary 45,263 - 54,037 per annum
• 34 days annual leave plus public holidays
• defined benefit pension scheme
• family-friendly policies including 26 weeks of paid maternity/paternity leave
• opportunity to contribute to a world-class university
• excellent benefits and development opportunities

• Manage day-to-day CRM administration and maintenance
• Evaluate, test, and implement CRM upgrades
• Support and develop Salesforce (Service Cloud, Sales Cloud) and other CRM systems (Raiser's Edge, Maximiser)
• Lead data processes/automation using Flows and Flow Orchestrator
• Provide user support and training; monitor CRM data and metrics
• Collaborate with stakeholders to improve systems, data, and processes
• Assist in moving student enquiries to Salesforce and enhancing marketing workflows
• Contribute to building a connected, data-driven CRM ecosystem

• ADM201 Salesforce Administrator Certified
• Extensive CRM experience with policy, process, and system administration knowledge
• Experience with Service Cloud, Sales Cloud and preferably Pardot
• Proven ability to support upgrades, testing, and releases; user training
• Experience with data processes/automation (Flows, Flow Orchestrator) and reporting
• Strong stakeholder engagement and cross-functional collaboration skills

• collaboration
• problem solving
• teamwork
• Salesforce Administrator
• Service Cloud
• Sales Cloud